Service Level Agreement (SLA)

    Our commitment to reliability and support

    Last updated: September 2, 2026

    Availability

    We aim to keep VYAX available and performant. While we work toward high uptime, availability can be affected by maintenance, third-party dependencies, and events outside our reasonable control.

    Support and response

    Support is provided through our support channels. Response times may vary based on severity and plan tier.

    • Critical issues: prioritized handling as soon as possible.
    • High/medium issues: handled in order of impact and urgency.
    • General questions: answered as available during business hours.

    Maintenance windows

    We may perform scheduled maintenance to improve stability and security. When practical, we will provide advance notice.

    Limitations

    This SLA describes targets and practices and does not guarantee uninterrupted service. Credits, if any, are addressed in your subscription terms or written agreement.

    Contact

    For SLA questions, contact support@vyaxsolutions.com.