Refund & Cancellation Policy

Last updated: October 6, 2026

Overview

VYAX paid plans are billed annually in advance and renew automatically each year. You can cancel at any time, and your plan remains active through the end of the current paid term.

Cancellations

You can cancel from Settings → Billing or by contacting support. Cancellation stops future renewals — your account stays active and your data stays accessible until the end of the period you have already paid for. If a paid plan is canceled or cannot be renewed, your account moves to the Free plan; nothing is deleted because of non-payment. We email you about 30 days and again about 7 days before each annual renewal. Deleting your account is a separate action: it is permanent, erases your data, removes your saved payment method, and cannot be undone.

Refunds

Subscription fees are non-refundable, except where the law requires, where we charged you in error, or where a promotional offer says otherwise. There are no prorated refunds for unused time in a paid term, and there is no money-back guarantee.

• If you were charged in error (for example a duplicate or incorrect charge), contact us and we will review and correct it.
• If you cancel mid-term, fees are not refunded for the remaining portion of the paid term, unless required by law. You keep access to paid features until the term ends.
• If a refund is approved, it is issued to the original payment method and may take several business days to appear.

How to cancel

Go to Settings → Billing (or Subscription) to manage your cancellation, or email support@vyaxsolutions.com for assistance.

Contact

Questions about refunds or cancellations? Email support@vyaxsolutions.com.